Privacy Policy

Privacy Policy

Privacy Notice

This is the privacy notice of Qivox Creative Ltd. In this document, “we,” “our,” or “us” refer to Qivox Creative Ltd.

We are a company registered in the UK under company number 16175227.
Our registered office is located at 124 City Road, London, EC1V2NX.


Introduction

This notice outlines our policies regarding the information we collect about you. It explains the conditions under which we process any data collected or provided by you, whether it can identify you (“personal information”) or not. By accessing our website, you accept the terms of this privacy notice. If you disagree with any part, we advise you to discontinue use of our services.

Protecting your privacy is a priority for us, and we are committed to ensuring your personal information is used only as intended and kept secure from unauthorized access.

This policy is written in accordance with UK law and the General Data Protection Regulation (GDPR). To learn more about your privacy rights, please visit www.knowyourprivacyrights.org.

Except as stated in this document, we do not sell, share, or disclose your information to third parties.


The Basis for Processing Your Information

We process your information based on several lawful bases under GDPR:

Contractual Obligation

When you interact with our website (e.g., by creating an account, purchasing a product, or agreeing to our terms), we process your data to:

  • Confirm your identity for security purposes
  • Deliver products or services
  • Offer suggestions or advice to enhance your experience
 

We retain this data only while the contract between us remains active or as required by applicable laws.

 


Consent

In cases where no contractual relationship exists, we process your personal information with your explicit consent. For example:

  • When you provide your email address to receive updates or inquire about our services
  • When you consent to the use of cookies on our website

You may withdraw consent at any time by contacting us at privacy@qivox.com. However, withdrawal of consent may limit your ability to access certain services.


Legitimate Interests

We may process your data where it aligns with our legitimate interests, provided it does not override your rights. For instance:

  • Maintaining administrative records
  • Responding to communications initiated by you
  • Protecting our legal rights
 
 

Legal Obligations

We may process your information when required to comply with legal or regulatory obligations, such as providing information to authorities upon request.


 

 

Specific Use Cases for Your Information

 

Data Shared with Third Parties

Your information may be shared only under specific circumstances, such as:

  • To comply with legal or regulatory requirements
  • When services require collaboration with trusted third parties (e.g., payment processors or delivery providers)
 

Cookies

Cookies are small text files stored on your device to improve user experience and analyze website performance. You can control or disable cookies through your browser settings, although this may affect website functionality.

Our website uses cookies to:

  • Track user behavior and preferences
  • Remember your preferences
  • Provide a personalized browsing experience
 

Third-Party Advertising

We may feature advertisements provided by third-party networks. These advertisers may use cookies or similar technology to display relevant ads based on your online activity.


Your Rights as a Data Subject

Under GDPR, you have the right to:

  • Access, modify, or delete personal information we hold about you
  • Withdraw consent to data processing
  • Lodge complaints with the Information Commissioner’s Office (www.ico.org.uk)

To exercise your rights, please contact us at privacy@qivox.com.


Data Security and Retention

We take steps to protect your data using encryption (e.g., SSL certificates) and restrict access to authorized personnel only.

We retain your data only for as long as necessary to:

  • Fulfill our contractual or legal obligations
  • Support legal claims or compliance audits
 
 
 

International Data Transfers

Data processed outside the UK or EU is handled with safeguards, such as binding corporate rules or approved data protection clauses, ensuring compliance with GDPR.


Complaints and Concerns

If you have any concerns about this Privacy Policy or the way we process your information, contact us at privacy@qivox.com. If we cannot resolve your issue, you can escalate your complaint to the ICO (www.ico.org.uk).


Policy Updates

This Privacy Policy may be updated periodically. The terms applicable to you are those published on this website at the time of use.